This Privacy Policy ("Policy") applies to all services on the newlucky platform. By using the site or app, you agree to this Policy. We've written it in plain language so every member has a clear understanding of how their data is handled. For any questions, contact us at support@newlucky.club.
What types of information we collect
Various types of information are collected when you register and use newlucky's services. This falls into three categories: what you provide directly, what is collected automatically while using the platform, and what is required for KYC verification.
We never store full payment card numbers or complete bank account details.
Why this information is collected
Newlucky only collects data for specific purposes — no unnecessary or excessive information is gathered. Every piece of data collected and its intended use is clearly outlined below.
| Data Type | Purpose of Use | Legal Basis |
|---|---|---|
| Identity & Contact | Account Creation, Support & Communication | Contractual Obligation |
| KYC Documents | Age verification & identity confirmation | Legal Obligation |
| Payment Information | Deposits & withdrawals, fraud prevention | Contractual Obligation |
| Activity Data | Service Improvement & Responsible Gaming Monitoring | Legitimate Interest |
| Device Information | Security & fraud detection | Legitimate Interest |
| Marketing Preferences | Personalized Offers & Promotions | Consent |
If you no longer wish to receive marketing emails, you can opt out at any time through your account settings or the unsubscribe link in any email.
How your data is stored and kept secure
All member data at newlucky is stored on secured servers. We follow the highest industry standards for data storage and transfer. Below is a brief overview of our security measures.
Technical Safeguards
Data Retention Period
Data for active accounts is retained for as long as the account remains open. After closure, some data may be kept for legal purposes (typically 5 years). KYC documents are retained in accordance with regulatory requirements.
In the event of a security incident, newlucky will notify the affected members within the legally required timeframe and take all necessary steps.
Who your information is shared with
Newlucky never sells members' personal information. However, data may be shared in certain specific circumstances necessary for operating the service.
When sharing information with third parties is necessary, only the minimum required data is shared — never everything.
Cookies & Tracking Technologies
The newlucky website and app use cookies and similar technologies. Cookies are small text files stored in your browser that help improve site functionality and enhance the user experience.
Cookie settings can be adjusted in most browsers. However, disabling essential cookies may cause some features on newlucky to stop working properly.
Your rights regarding your data
Newlucky believes every member should have full control over their own data. Below is a clear overview of your rights.
You can request to know what personal data we hold about you. Email our support team and you will receive a response within 72 hours.
If any of your information is incorrect, you can request a correction through Account Settings or by contacting support.
You may request deletion of your data after closing your account — except where we are required by law to retain it.
You can ask us to restrict how your data is used for specific purposes — such as opting out of marketing communications.
You can request a copy of your data in a standard format (CSV) at any time.
Any consent-based permissions you have granted (such as for marketing) can be withdrawn at any time.
Email us at support@newlucky.club with "Privacy Request" in the subject line. We will respond within 72 hours.
Protection of Minors' Data
Newlucky strictly prohibits use of the platform by anyone under the age of 18. We do not collect data from minors, and have no intention of doing so. If anyone registers using a false age and this is later verified, the account will be closed immediately and all collected data will be deleted.
If a parent or guardian discovers that their child has been using newlucky, please contact support@newlucky.club immediately. We will act promptly and delete the relevant data.
Policy Updates & Contact
Newlucky updates this privacy policy as needed. Members will be notified of any changes via their registered email address, and a notice will be posted on the site. For significant changes, at least 14 days' advance notice will be given.
Continued use of the site after any changes constitutes acceptance of the updated Policy. If you object to the new Policy, please request account closure.
For any privacy-related queries — support@newlucky.club | Live chat available 24/7 in Bangla.
Why your data is safe at newlucky
What we do to ensure security at every level
256-bit SSL encryption — the same technology used by major banks worldwide. Every transaction and data exchange on newlucky happens over a fully secure channel.
With 2FA enabled, no one can access your account even if they know your password. An OTP is sent to your mobile on every login — enable it now in Account Settings.
Newlucky's business model does not rely on selling data. Your name, phone number, and activity information are never shared with any advertiser.
Third-party security experts regularly audit newlucky's systems. Any vulnerabilities found are resolved quickly — before member data is ever at risk.
Manage your marketing email preferences and notification settings directly from your account settings. To view or request deletion of your data, contact our support team.
You can get help in Bengali for any data privacy questions. Reach us via 24/7 live chat or email — we respond within 72 hours.
Why Reading the Privacy Policy Matters
Many people skip the privacy policy page when using online platforms — that's understandable. But when financial transactions and personal data are involved, it's worth taking a moment to read it. newlucky's privacy policy is written in plain, straightforward language — so you won't have to wade through dense legal jargon.
The bottom line is simple: newlucky collects your data solely to provide services and ensure security. Selling data to advertisers or using it for unnecessary purposes has no place in newlucky's business model.
KYC Verification & Data Use — A Closer Look
KYC verification is required at registration or before large withdrawals — something many find a bit inconvenient. But this process is actually there to protect you. Without KYC, someone else could open an account in your name and misuse your identity.
KYC documents submitted to newlucky (NID copy, selfie) are used solely for identity verification. They are stored in a separate encrypted storage and can only be accessed by a limited number of members of the verification team. Once registration is complete, general customer support staff do not have access to KYC documents.
How secure is your payment information
Many users wonder when depositing via bKash or Nagad — "Is my mobile banking number safe?" The answer is yes. newlucky never stores your full account number or PIN. Only the last few digits and the transaction ID are retained for verification and refund purposes.
The third-party payment gateways used to process payment data are also PCI-DSS certified — meaning they comply with the highest industry standards for payment security.
Betting activity data — why it is retained
Newlucky stores your betting history and game activity — but not for surveillance purposes. This data serves two main functions: first, for dispute resolution (if a question arises about a bet's outcome, the history can be reviewed to settle it). Second, for responsible gaming monitoring — if unusual betting patterns are detected, we reach out to the member to offer support if needed.
Your betting history is never shared with advertisers, is not visible to other players, and is never passed to any marketing company. It is entirely private.
What happens to your data after account closure
If you ever decide to leave newlucky and close your account, most of your personal data will be deleted. However, certain information — such as transaction records — must be retained for a defined period due to legal obligations, in line with Bangladesh's financial regulatory requirements.
To close your account and request data deletion, email support@newlucky.club. All requests will be processed within 30 days of receipt.
Your data is safe at newlucky — we only collect what's necessary, protect it with the highest security standards, and never sell it to third parties. You remain in control of your data at all times and can request to view, correct, or delete it whenever you choose.
FAQs